![]() They simply affix the label to their return and drop it in the mail with any postal carrier or at any U.S. ![]() Newgistics SmartLabels are pre-paid, pre-addressed barcoded labels that consumers can receive embedded on their packing slip or in the box with their order, or - alternatively - print at home. To complement this partnership, Newgistics developed its patented SmartLabel® technology. Newgistics set out to make the process more predictable, reliable and efficient.īetween 20, Newgistics and the United States Postal Service (USPS) worked in partnership to develop a program that would revolutionize the online returns process: the Parcel Return Service. As a result, consumers were left in limbo on the status of a product they had already bought and paid for, and retailers lacked critical information required for proper business planning and customer service. For example, the time it took for a return to travel from the customer’s mailbox to the retailer’s facility could be quite lengthy, and transparency and timely information were often lacking. One of the largest was creating an efficient returns process that would help remove any hesitation consumers had about shopping online. The online returns process could be quite cumbersome for both the retailer and the consumer, presenting a major roadblock to the growth of the online retail marketplace now referred to as e-commerce.Įstablished retailers and Internet entrepreneurs trying to fulfill the promise of e-commerce faced many logistical challenges. However, simply buying something online was still an unfamiliar process - never mind trying to return the product if it didn’t meet a shopper’s needs or expectations. Newgistics SmartLabel® is an industry leading postal based return solutionĪs Internet access began to increase in the United States for both home and business use, curiosity in buying and selling goods online began to grow as well. ![]() And while many consumers did take advantage of the convenience offered by ordering from a catalog over the phone or by mail, returns always managed to be a hassle since a consumer’s only option was to stand in line at the Post Office in order to send a package back. Returning an item to a store was a straightforward process: Bring the item and the receipt to your closest store location and get a refund or exchange. At the time, online shopping was still in its infancy and was foreign to most consumers, who only knew the familiarity and ease of in-store purchasing and returns. It seems to me if AT&T is so strict about returns, perhaps they should use a better delivery company instead of having customers with problems like this.It was the dawn of the e-commerce age when Newgistics was founded in 1999 in Austin, Texas with a simple goal: to develop a better process for shoppers to return products they purchased online. I am calling AT&T and they don't have no answer. I need to get more information from AT&T on the status of this return. At this moment my 2 lines phone services are cut off. I am calling Newgistics without successful.ĪT&T has not received my return phone and did not follow up with my claim. I ended up with a $900.00 or more charge on my bill, at present. I'm shocked that AT&T continues to partner with them given the number of customer complaints out there. This is worrying because of the "horror" stories I've been reading about other customer's similar return issues with Newgistics. Newgistic tracking number is 610720836090050158359103 and USPS is another traKing number. I contacted the AT&T and they tell me that these Smartlabel Returns go through another carrier (Newgistics) and we'd need to contact them. I live in New Jersey and I've not received any type of update or confirmation. Today is and Newgistics has no additional tracking information regarding this return. I dropped the phone off at my local USPS Post Office with the Parcel Select Return Service label provided to me by AT&T on 10/09/19.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |